Returns and Warranty
Unused unopened packages may be returned for a full refund within 90 days of purchase. Please contact us first at firstname.lastname@example.org to obtain authorization and the return shipping address.
Brain products are warrantied for one year from the date of purchase.
To return an item during the warranty period, enter your order number and email address in the fields above and click 'Start a Return'
Follow the screen instructions and select the item(s) you want to return
You will get a response email with follow-up questions or return shipping instructions
Warranty replacements are at the sole discretion of MSH and MSH USA
***To return a Brain/Brain2 not purchased at MSH USA, email email@example.com with the following information: place and date of purchase, type of Brain unit, and condition of unit.
Common Return Questions
What items are returnable?
- Unopened and unused MSH packages purchased from us may be returned for a full refund. Please contact us first at firstname.lastname@example.org to obtain approval and the return shipping address.
- Returns are accepted within 90 days of the order.
What items are not returnable and non-refundable?
- Opened packages
- Used items
Are there any fees for returned items?
- There is no fee for returns
- Original shipping charges are non-refundable
- Return shipping fees are the responsibility of the customer
How do I return an item?
- Click on the return link above
- Follow the screen instructions and select the item(s) you want to return
- You will get a confirmation email with shipping instructions
MSH USA is not responsible for returned items damaged or lost in transit.
Still have questions? Email us at email@example.com with your full name and order number.