Returns and Warranty

Returns

Unused unopened packages may be returned for a full refund within 90 days of purchase. Please contact us first at sales@mshusa.com to obtain authorization and the return shipping address.

Warranty

  • Brain products are warrantied for one year from the date of purchase.
  • To return an item during the warranty period, enter your order number and email address in the fields above and click 'Start a Return'
  • Follow the screen instructions and select the item(s) you want to return
  • You will get a response email with follow-up questions or return shipping instructions
  • Warranty replacements are at the sole discretion of MSH and MSH USA
  • mshusa.myreturnscenter.com

     ***To return a Brain/Brain2 not purchased at MSH USA, email sales@mshusa.com with the following information: place and date of purchase, type of Brain unit, and condition of unit.


    Common Return Questions

    What items are returnable?

    • Unopened and unused MSH packages purchased from us may be returned for a full refund. Please contact us first at sales@mshusa.com to obtain approval and the return shipping address.
    • Returns are accepted within 90 days of the order.

    What items are not returnable and non-refundable?

    • Opened packages
    • Used items

    Are there any fees for returned items?

    • There is no fee for returns
    • Original shipping charges are non-refundable
    • Return shipping fees are the responsibility of the customer 

    How do I return an item?

    • Click on the return link above
    • Follow the screen instructions and select the item(s) you want to return
    • You will get a confirmation email with shipping instructions

      MSH USA is not responsible for returned items damaged or lost in transit.  

      Still have questions? Email us at sales@mshusa.com with your full name and order number.

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